No Complaints, No Lawsuits: The Guiding Principles of Quality Risk Management

Related posts

Description

No Complaints, No Lawsuits provides an innovative approach to liability risk management that integrates customer expectations to reveal the full range of potential losses organizations facefrom customer complaints to bell-ringing lawsuits, and the real cause of these lossesunmet expectations. Todays social media and non-stop news can destroy your organizations reputation in a single day. Are you prepared? If you havent integrated customer expectations into your risk management program, youre exposed, even if youve done nothing wrong. Quality Risk Management is an innovative approach to managing risk that combines elements of traditional risk management with quality management to reveal: the full range of potential losses facing organizations todayfrom customer complaints to bell-ringing lawsuits, and the real cause of all these lossesunmet expectations. No Complaints, No Lawsuits distills this approach into eleven Guiding Principles that can ensure that your risk management program is ready to meet todays demands. These principles, which you can learn in a few hours, along with the implementation tips and key takeaways in this book, give you all you need to understand Quality Risk Management and change your organization's approach to risk management forever.