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Feature

Communication tool and teambuilder activity with 32 pre-printed panels related to customer service.
Icebreaker game ideal for trainers, employees, management, teachers, and others.
Pre-printed questions and discussion topics improve communication among colleagues, students, and others.
Toss. Look under your thumb. Share! Printed with phrases to stimulate conversation or promote team spirit.
Soft, stuffed, 6 inch throwable vinyl ball conversation starter.

Description

Look under your thumb and share!
Explore the most effective customer service techniques by discussion of what works and what doesn't. With this one-of-a-kind Thumball, teams can discuss what techniques and behaviors foster positive customer experiences and which further deteriorate relationships. Share your reaction to whatever prompt lies under your thumb. Thumballs a soft 6" stuffed ball pre-printed with 32 panels that has LOADS of interesting applications for meetings, training, and employee relations.
The Silver prompts represent familiar complaints expressed by customers. The challenge is to explain how you might respond in order to win back the customer's trust and business.
The Navy Blue prompts reflect what NOT to say. The challenge is to explain why it's ineffective and share a more appropriate approach.
What they say:
1. Your people are so rude. 2. I can't get anyone to help me. 3. You're not listening. 4. I've explained my problem to 10 people! 5. This is made so cheap. 6. Why is this so expensive? 7. That's not what your colleague told me. 8. You've kept me waiting for SO long. 9. Why isn't anyone getting back to me. 10. This isn't what I thought I was getting. 11. You just don't care about your customers. 12. You sent the wrong thing. 13. This is too complicated. 14. You're so slow! 15. Can't you give me a discount? 16. No one told me the return policy. 17. It's your fault. 18. I need it NOW! 19. You don't know your own products 20. I was told they are in stock.

What else might you say?
1. You ordered the wrong thing. 2. You don't know what you're talking about. 3. Can't you be patient? 4. You have unrealistic expectations. 5. That's impossible. 6. Fine, go to the competitor. 7. We don't want you as a customer anyway. 8. Can you talk faster, I'm really busy. 9. Nobody's going to do that! Good luck! 10. That's just our policy.